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What happens if my order is late?

Updated 3 weeks ago by Marlou Quilicol

Most packages arrive on time, but orders sometimes show up after the estimated delivery date. Possible reasons for late delivery include:

  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • Other carrier-related delays

If you do not receive your order in the anticipated timeframe, we recommended that you do the following:

  • From your order confirmation email, click through to the order details page to check the status of your order. Your shipment confirmation email will also include a link to track your package.
  • On the order details page, you can confirm your shipping address.
  • Wait 48 hours to allow for unexpected delays.


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