When will I receive my refund?

Updated 2 years ago by Marlou Quilicol

A full refund will be provided to the original method of payment after we have received, inspected and checked back into our warehouse. Once your returned products have been delivered back to our warehouse, this can take up to 1-3 business days to finalize. If you have paid via Shop Pay, any payments will be refunded and any scheduled payments will be cancelled.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

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