Hey! How can we help?My tracking information shows “clearance event”. What does that mean?
If your tracking information shows repeated “Clearance event” updates, this means your package is being processed at customs. If your package has been stuck at customs for over a week, please check your email and voicemail to see if you received a message from the carrier, as they will sometimes contact you regarding outstanding payments that need to be paid in order for your package to continue moving.
If you haven’t received an email or voicemail, please contact the carrier for more information, as well as your local customs office.
